Reception Supervisor

3 weeks ago


Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time
Reception Supervisor Opportunity at Mercure Bristol Grand Hotel

We are seeking a skilled and experienced Reception Supervisor to join our team at Mercure Bristol Grand Hotel. As a Reception Supervisor, you will be responsible for overseeing the reception activities and ensuring that our guests receive exceptional service.

Key Responsibilities:
  • Supervise the reception team to ensure a consistently high standard of service
  • Monitor the appearance and standards of the reception area
  • Maximise sales revenues through up-selling and the brand loyalty program
  • Manage guest requests, enquiries, and complaints promptly
  • Ensure that the reception team has a current knowledge of hotel products, services, pricing, and special promotional offers
Requirements:
  • Previous experience in a reception or customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and prioritise tasks
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Ability to work morning, afternoon/evening, and weekends
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Discounted use of leisure facilities
  • Free car parking

At Mercure Bristol Grand Hotel, we pride ourselves on providing exceptional service to our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we would love to hear from you.


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