Guest Experience Associate

3 weeks ago


Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

As a Guest Service Agent with Hilton Worldwide, Inc., you will be at the forefront of delivering exceptional experiences for our guests. This is an exciting opportunity to join a dynamic team where no two days are ever the same.

The estimated salary for this role is approximately £11.80 per hour, with a range of benefits including free car park, discounted bus fares, and holiday entitlement. You will work in the Front Office & Food & Beverage departments, serving guests from check-in through check-out and assisting with Breakfast/Bar and Restaurant duties.

Key Responsibilities:

  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required
  • Keep the Guest Service Supervisor fully aware of any relevant feedback from guests and/or other departments
  • Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues
  • Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Follow company brand standards


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    If you're passionate about delivering exceptional guest experiences and are looking for a rewarding career, we want to hear from you! As a Room Attendant at WGC Ltd., you will play a vital role in ensuring our guests feel welcome and comfortable during their stay.Your key responsibilities will include cleaning guest rooms, replenishing supplies, and...


  • Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

    Job DescriptionAs a Guest Experience Ambassador, you will be the face of Mercure Bristol Grand Hotel, creating memorable experiences for our guests from arrival to departure. Your primary focus will be on delivering exceptional service, ensuring that every guest feels valued and cared for during their stay.You will work closely with our front desk team to...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    Role SummaryWe are seeking a skilled Casual Guest Service Agent to join our team in the Front Office department. This role will provide exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.As a key member of our team, you will contribute to creating unforgettable experiences for our guests and colleagues...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    About WGC Ltd.">At WGC Ltd., we pride ourselves on providing exceptional guest experiences to millions of customers annually. Our team of dedicated professionals works tirelessly to ensure that every guest feels welcome and cared for during their stay with us.Room Attendant Job Description">As a Room Attendant at WGC Ltd., your primary responsibility will be...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Guest Experience Specialist OpportunityWe are seeking a skilled and attentive Guest Experience Specialist to join our team at WGC Ltd.Key ResponsibilitiesThe successful candidate will be responsible for providing exceptional customer service, responding promptly to guest requests and resolving any issues in a professional manner. Key responsibilities...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    About the RoleThis is an excellent opportunity to develop your skills in customer service and hospitality. As a Guest Service Agent, you will work closely with our Front Office & Food & Beverage teams to provide exceptional guest experiences and contribute to the overall success of the hotel.You will be responsible for maintaining a high level of customer...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Welcome to WGC Ltd.! We're a vibrant and growing hospitality company that's passionate about delivering exceptional experiences to our guests. As a valued member of our team, you'll play a vital role in shaping the future of our business.About the RoleWe're seeking a highly motivated and enthusiastic Guest Experience Assistant to join our team at Ibis...


  • Bristol, Bristol, United Kingdom Hilton Hotels Full time

    Welcome to a world of opportunities at Hilton Hotels!No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal – sharing the light and warmth of hospitality. With amazing training, resources, and support from...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    Job Overview:We are seeking a highly skilled Guest Experience Coordinator to join our team at Hilton Worldwide, Inc.Responsibilities:Coordinate guest experiences, ensuring seamless check-in and check-out processes.Provide excellent customer service, responding to guest inquiries and resolving issues promptly.Work closely with the night manager and other...


  • Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

    We are seeking a motivated and organized Front Office Supervisor to join our team at Holiday Inn Bristol Airport. With a salary of £28,000 per annum, this is an excellent opportunity for someone looking to develop their leadership skills and make a real impact on our guests' experiences.About the RoleThe successful candidate will be responsible for managing...


  • Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

    The successful candidate will have significant experience in managing front desk operations in a high-volume hotel environment. You will be responsible for leading our Front Office team, creating engaging training programs, and driving business growth through excellent customer service. Your expertise in accounting, budgeting, and financial management will...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    About the RoleWe're seeking a dedicated individual to support our housekeeping team in delivering exceptional guest experiences. As a Guest Experience Coordinator - Housekeeping, you'll work closely with the Head Housekeeper to ensure high standards of cleanliness and service quality.Your responsibilities will include:Cleaning guest rooms to meet hotel...

  • Reservation Agent

    1 month ago


    Bristol, Bristol, United Kingdom Focus Hotels Management Limited Full time

    About the RoleThis Reservation Agent position offers the chance to work in a dynamic team environment and provide excellent guest experiences at the DoubleTree by Hilton Bristol City Centre. You will be responsible for managing reservations and front desk duties, ensuring that our guests receive top-notch service.Main Responsibilities:Provide prompt and...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    About the JobWe are seeking a highly motivated and customer-focused Guest Service Agent to join our Front Office team at Hilton Worldwide, Inc.Key Responsibilities:Provide exceptional service to guests from check-in to check-out, ensuring a seamless and memorable experience.Process guest arrivals and departures efficiently, handling any issues or concerns in...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    We are currently recruiting for an Efficiency and Guest Experience Coordinator to work with us at WGC Ltd. The estimated annual salary for this position is £25,000 - £29,000.About the Role:As an Efficiency and Guest Experience Coordinator, you will play a key role in improving housekeeping efficiency and delivering exceptional guest experiences.You will be...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    We are seeking a Guest Experience Team Member to join our team at WGC Ltd. as a Housekeeping Support Specialist.In this role, you will be responsible for supporting housekeeping teams and delivering exceptional guest experiences to 24 million customers each year.The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.Key...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    Job DescriptionWGC Ltd. is offering a fantastic opportunity for a skilled and enthusiastic Housekeeping Professional to join our team as a Room Attendant. As a key member of the housekeeping team, you will be responsible for ensuring that all guest rooms are clean and well-maintained. You will also work closely with other departments to provide an excellent...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    **Role Overview**We are seeking a talented Hospitality Services Manager to join our team at WGC Ltd. in Bristol, BS1 2EQ.As a key member of our housekeeping department, you will be responsible for delivering exceptional guest experiences and maintaining high standards of cleanliness throughout our properties.The successful candidate will have previous...


  • Bristol, Bristol, United Kingdom WGC Ltd. Full time

    About WGC Ltd.Welcome to WGC Ltd., a leading hospitality company with a commitment to excellence. Our team of dedicated professionals is passionate about delivering exceptional guest experiences and driving business success.Job SummaryWe are seeking a highly skilled Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you...


  • Bristol, Bristol, United Kingdom AccorHotel Full time

    Job DescriptionWe are seeking a motivated and organized individual to join our team as a front desk associate with food and beverage experience. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.You will be responsible for checking in guests, handling room assignments, and providing...