Front Office Team Lead

3 days ago


Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

Eclipse Hotels Group is a leading international hotel chain with headquarters in West London.

We are currently seeking an experienced Front Office Supervisor to join our team at Holiday Inn Bristol Airport.

This exciting opportunity will see you manage the day-to-day operations of the hotel, creating a warm and welcoming atmosphere for guests.

You will be responsible for ensuring a smooth check-in and check-out process, as well as providing excellent customer service to our valued guests.

As a key member of our team, you will also be expected to mentor and support our Guest Experience Agents and Trainees.

The ideal candidate will have previous experience in a similar role, ideally from a branded hotel background, with a strong knowledge of Front Office systems.

A competitive salary of £25,000 - £30,000 per annum is on offer, depending on experience.

In addition to a salary, you will also receive a range of benefits including discounted hotel rooms, employee assistance and welfare programs, health plan, life insurance, cashback and discounts on high street retailers, complimentary meals on duty, employee of the month and year celebrations, and recommend a friend scheme.

Key responsibilities and duties include:

  • Create a warm welcome to every guest
  • Ensure a smooth check-in and check-out process
  • Coverage of the reception desk, concierge desk and night shifts
  • Answer hotel calls in a professional yet welcoming manner
  • Follow compliance guidelines regarding payment pre-authorisation and credit limits


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