Hotel Operations Manager
3 days ago
Eclipse Hotels Group, a leading international hotel chain, is seeking an experienced Front Office Supervisor to join their team at Holiday Inn Bristol Airport. This exciting opportunity offers a competitive salary of £26,000 per annum.
About the Role
The successful candidate will be responsible for delivering exceptional customer service and managing the day-to-day operations of the hotel's front office. Key responsibilities include creating a warm welcome for guests, ensuring smooth check-in and check-out processes, and providing excellent communication skills in all aspects.
Key Responsibilities
- Create a welcoming atmosphere for guests
- Ensure seamless check-in and check-out experiences
- Coverage of the reception desk, concierge desk, and night shifts
- Answer hotel calls in a professional and welcoming manner
Requirements
- Previous experience as a Front Office Supervisor or Receptionist/Front Office Assistant in a branded hotel environment
- Excellent communication and organizational skills
- Ability to work well under pressure and maintain a calm demeanor
What We Offer
- Competitive salary of £26,000 per annum
- Discounted hotel rooms at 5,000+ IHG hotels worldwide
- Employee assistance and welfare program
- Health plan
- Life insurance
- Cashback and discounts on high street retailers
- Complimentary meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent training and development opportunities
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