Hotel Operations Manager

11 hours ago


Bristol, Bristol, United Kingdom Clayton Hotel Bristol Full time

Salary:$45,000 - $60,000 per annum.

This role is a fantastic opportunity for an experienced Front Office professional to join the team at Clayton Hotel Bristol City as a Front Office Manager. Reporting to the General Manager, you will lead the guest experience at check-in, check-out and throughout their stay.

Main Responsibilities:

  • Elevate the quality of our guests' experiences through effective management and leadership.
  • Direct the front office team in achieving exceptional standards of customer service, mystery audits, customer comment index, quality evaluations, and hotel standards.
  • Develop and motivate your team members to excel in their roles and prepare them for future opportunities within the company.
  • Contribute to efficient departmental operations and support strategic hotel initiatives.

Requirements:

  • A minimum of 2-3 years' experience in a senior front office role.
  • Prioritise excellent people leadership and development skills.
  • Maintain high organisational skills, capable of overseeing and delegating tasks effectively.
  • Demonstrate a warm, friendly, and approachable personality when interacting with colleagues and guests.
  • Show adaptability, working independently or as part of a team.


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