Hotel Operations Manager

12 hours ago


Bristol, Bristol, United Kingdom Clayton Hotel Bristol Full time

About the Opportunity

We are seeking an experienced Hotel Operations Manager to join our team at Clayton Hotel Bristol City.

About the Role:

The successful candidate will be responsible for the smooth and efficient operation of the hotel during the night shift, ensuring the highest level of customer service. Key responsibilities include managing a team of six people, including an Assistant Night Manager, Night Auditor, and Night Porters, as well as overseeing front office duties, guest relations, and food and beverage services.

Main Responsibilities:

  • Responsible for the overall health and safety of the hotel during the night shift
  • Manage the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards
  • Lead and develop the Night team, preparing them for the next step in their career
  • Contribute to the strategic running of the hotel

Requirements:

  • 2-3 years experience in a similar night or reception role
  • Excellent knowledge of the hotel business
  • Previous hospitality experience is essential
  • Good computer skills and knowledge of Opera is an advantage
  • Knowledge and experience of using Brilliant electronic front office system

Benefits:

  • Free employee meals on duty
  • 50% discount on Food & Beverage when using our Company Hotels Facilities
  • Venue closure over the Christmas period
  • Competitive employee, friends & family rates for overnight stays in our Dalata Hotels


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