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Strategic ServiceNow Architect

1 month ago


StainesuponThames, Surrey, United Kingdom Servicenow Full time

Job Title: Strategic ServiceNow Architect

Description

The successful candidate will lead the implementation of ServiceNow's Customer Service Management (CSM) and Industry Vertical solutions, guiding clients through strategic and technical delivery. Key responsibilities include overseeing technical delivery, ensuring alignment with client requirements and ServiceNow best practices, and mentoring developers and consultants on best practices in technical design and field service management workflows.

Key Responsibilities

  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Customer Workflows.

Qualifications

  • Must hold ServiceNow certification for Customer Service Management Implementation Specialist, with the ability to achieve Certified Technical Architect within the first year.
  • Required certifications: Certified System Administrator, Certified Application Designer, Certified Implementation Specialist – CSM, and Certified Technical Architect (within the first year).

This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.