ServiceNow Field Service Architect

1 month ago


StainesuponThames, Surrey, United Kingdom Servicenow Full time
Job Description

**Overview of the Role**

We are seeking a seasoned Platform Architect to lead our efforts in implementing ServiceNow's Customer Service Management (CSM) and Industry Vertical solutions. As a technical expert, you will guide clients through the implementation process, ensuring seamless integration and maximum value from our platform.

**Key Responsibilities**

  • Project Delivery
  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and Industry Vertical implementations.
  • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
  • Mentor and guide developers and consultants on best practices in technical design and field service management workflows.

Pre-Sales Support

  • Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Customer Workflows.
  • Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.

Product Collaboration

  • Engage with ServiceNow product teams to provide feedback and insights on Customer Workflow features, capabilities, and best practices.

Requirements

  • Certifications: Must hold ServiceNow certification for Customer Service Management Implementation Specialist, with the ability to achieve Certified Technical Architect within the first year.
  • Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.

Salary Range: $120,000 - $180,000 per annum, depending on location and experience.



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