Platform Architect for Customer Workflows
4 weeks ago
This is an exciting opportunity to join our team as a Platform Architect, leading the implementation of ServiceNow's Customer Service Management (CSM) and Industry Vertical solutions. As a technical expert, you will work closely with clients to deliver high-quality solutions that meet their business needs.
What You'll Do
- Design and implement ServiceNow solutions that align with client requirements and industry best practices.
- Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
- Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
Requirements
- Certifications: Must hold ServiceNow certification for Customer Service Management Implementation Specialist, with the ability to achieve Certified Technical Architect within the first year.
- Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
Estimated Salary: $150,000 per annum, depending on location and experience.
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