Senior Field Service Transformation Lead

1 day ago


StainesuponThames, Surrey, United Kingdom Servicenow Full time

**Job Title:** Senior Field Service Transformation Lead

**Estimated Salary:** $150,000 - $200,000 per year

We are seeking a skilled Senior Field Service Transformation Lead to join our team at Servicenow. As a key member of our customer success team, you will be responsible for guiding clients through the implementation of our Customer Service Management (CSM) and Industry Vertical solutions.

Key Responsibilities:

  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and Servicenow best practices for CSM and Industry Vertical implementations.
  • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
  • Mentor and guide developers and consultants on best practices in technical design and field service management workflows.

Required Skills and Qualifications:

  • Deep expertise in one or more of the Servicenow capabilities built on Customer Workflows.
  • Strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within Servicenow.
  • Certified System Administrator, Certified Application Designer, Certified Implementation Specialist – CSM, and Certified Technical Architect (within first year).


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