Field Service Technician

14 hours ago


StainesuponThames, Surrey, United Kingdom Toshiba EMEA Full time
Job Overview
Toshiba EMEA is seeking a dedicated Field Service Technician to join our team in the UK. As a key member of our Service division, you will provide proactive maintenance and support services to our customers.

This is a fantastic opportunity for a skilled problem solver to work with an internationally renowned company that offers internal training support, development opportunities, and a great benefits package.

As a Field Service Technician, you will be responsible for installing, maintaining, and diagnosing machine faults on specified Toshiba MFP equipment. You will also work closely with our call centre to ensure accurate reporting and develop a good rapport with customers.

We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus benefits such as pension scheme, life assurance, and annual leave.

If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.

Key Responsibilities
  • Install, maintain, and diagnose machine faults on specified Toshiba MFP equipment.
  • Escalate issues to Senior Technician/Manager when required.
  • Work proactively to achieve individual, team, and Company SLAs and productivity levels.
  • Monitor and maintain adequate stock levels.
  • Regular contact with call centre to maintain accurate reporting.

Required Skills and Qualifications
  • Fully qualified electrician or equivalent.
  • Proven experience in supporting MFDs and similar hardware products.
  • Excellent written and verbal communication skills.
  • Strong customer service skills.
  • Ability to display tact and diplomacy when dealing with difficult situations and people.

Benefits
  • Competitive salary: £35,000 - £40,000 per annum.
  • Pension scheme.
  • Life assurance.
  • Annual leave.
  • Overtime opportunities.


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