Senior Digital Transformation Consultant
4 days ago
About ServiceNow
At ServiceNow, our mission is to make the world work for everyone. We empower our customers and employees with innovative technology and a collaborative work environment.
We're looking for experienced professionals who share our passion for delivering exceptional customer experiences and driving business outcomes. Our team of change makers is dedicated to helping our customers achieve their vision through strategic advisory roles, like this Senior Principal Customer Success Architect position.
Role Summary
This is a high-level advisory role where you'll lead a multi-disciplined team to deliver value to complex customers across various industries. You'll be responsible for developing and maintaining executive relationships, providing ongoing consultative support, and promoting industry insights.
Key Responsibilities
- Develop Strategic Relationships: Build and maintain strong relationships with senior executives to maximize ServiceNow's presence and influence in customers.
- Lead Complex Projects: As part of our Impact product, you'll lead a team to deliver value to customers through strategic advisory services.
- Provide Ongoing Support: Deliver ongoing consultative support and best practices to customers across multiple disciplines.
- Coach and Sponsor Emerging Customers: Coach and sponsor emerging customers to help them achieve their vision.
- Thought Leadership: Provide thought leadership on global best practices and frameworks, driving the evolution of initiatives and industry verticals.
- Industry Insights: Provide and promote industry insights to drive business growth.
Requirements
To succeed in this role, you'll need:
- Over 12 years of experience in customer success, professional services, and consultancy, specializing in digital transformations.
- Held leadership roles in management consulting at renowned firms, focusing on technology-driven transformations.
- Proven track record in building and nurturing relationships across matrices.
- Proficient understanding of the ServiceNow platform and its future trajectory.
- Experience in co-delivering projects with partners within the ecosystem.
What We Offer
We offer a competitive salary range of $150,000 - $200,000 per year, depending on location and experience. At ServiceNow, we value our employees' skills and contributions, and we reward them accordingly. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Location
This role is based in the United States, but we have locations worldwide. If you're passionate about working with us, we encourage you to apply.
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