Helpdesk Operations Assistant
2 weeks ago
We are looking for a highly motivated and organized Helpdesk Administrator to join our team at First Choice Selection Services in Belfast. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to client inquiries and resolve issues in a timely and professional manner
- Manage service calls and dispatch engineers to client sites as required
- Maintain accurate records of interactions and communications with clients
- Collaborate with internal teams to ensure seamless delivery of services
Requirements:
- GCSEs grades A*-C including Maths and English
- Administrative experience, preferably in a helpdesk or customer-facing role
- Strong communication and problem-solving skills
What We Offer:
- A competitive salary package of £23,000-£24,000 per annum
- Opportunities for career advancement and professional development
- A dynamic and supportive work environment
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