Helpdesk Administrator

6 months ago

Belfast, United Kingdom Totalis Solutions Ltd Full time

At TOTALIS we are a Construction, Fit Out and Facilities Management provider with offices across the UK. We carry out a wide range of projects for a variety of private, public sector and retail clients.

Due to exciting growth plans, new client wins and improvements to our internal systems we are looking for a new Helpdesk Administrator to join our team in our Belfast Office.

**Salary**: Negotiable depending on experience

**Hours** - Mon to Thurs 8.00 to 5.00pm & 8.00 to 2.30pm on Friday

Strong admin and IT abilities are essential together with a confident & professional approach.

**Job Role**:

- Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
- Providing full administrative support and duties for the team
- Logging planned, reactive and quotation calls on database
- Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required
- Monitoring of jobs status to ensure KPIs are met
- Collation and completion of engineers paperwork, and inputting timesheet hours on database
- Create word documents, spreadsheets or reports to management requirements
- Creation and updating of client and management reports on a daily/ weekly/ basis as required
- Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
- Assist managers with the production of project specific documentation to ensure deadlines are met.
- Creation of submissions and invoices, in agreement with client specific requirements
- Logging of Jobs, Preventative Planned Maintenance and Reactive
- Any other duties as deemed appropriate.

**Key Competencies**:

- Highly organised with meticulous attention to detail
- An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients
- Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients
- Ability to analyse figures with good arithmetical skills
- The ability to work independently and with mínimal supervision
- The ability to multi-task, prioritise and remain calm under pressure
- Excellent IT skills, and proficient with MS Office Word, Excel, Outlook

**Experience Required**:

- 2 years in office experience in a similar environment.
- Ideally previous experience in a property maintenance or related area (although not essential)

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Helpdesk: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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