Helpdesk Operations Coordinator

5 days ago


Belfast, United Kingdom VANRATH Full time

We are seeking an experienced Helpdesk Administrator to join our client's team in Belfast. This full-time position comes with a negotiable salary and impressive benefits.

Responsibilities

As a Helpdesk Administrator, your key duties will include:

  1. Logging and assigning service calls using CASH software
  2. Coordinating engineer dispatch and ensuring documentation meets requirements
  3. Offering top-notch customer service through various channels
  4. Maintaining accurate records and liaising with clients

To excel in this role, you should possess:

  • 2+ years of experience in a similar helpdesk setting
  • Excellent communication and problem-solving skills
  • Familiarity with Microsoft Office applications

A competitive salary and comprehensive benefits package make this opportunity truly rewarding.



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