Helpdesk Advisor

Job Introduction
What We Are Offering:

- Up to £24,800 salary.
- A permanent and fulltime position.
- Monday to Friday working week.
- Office based in Greater Belfast area.
- Please view our attached benefits guide to see everything we have to offer

Your role as a Helpdesk Advisor:
We have a fantastic opportunity for a dynamic and enthusiastic individual to become a vital part of our established **Helpdesk Team **as a **Helpdesk Advisor,** aiding in the delivery of our professional services contract.

Reporting into the Helpdesk Team Leader, our team of advisors are the backbone of our function, providing seamless support to our 170 sites for any maintenance issues they are facing. As a **Helpdesk Advisor** you will centre your attitude around providing excellent customer service whilst using your intuition and logic to provide quality and consistent support to various internal and external stakeholders.

Whilst the role is varied and you can be expected to carry out a variety of tasks, overall, you will be expected to do the following:

- Accurately record caller details, problem severity, and relay information to Maintenance Team to prevent serious issues.
- Maintain high accuracy in information gathering and inputting.
- Ensure all Helpdesk calls are received, recorded, and followed through to completion in a timely manner.
- Monitor planned and reactive maintenance performance, identify areas for improvement, and take remedial action for timely task completion.

Join us at **Sodexo** and become an integral part of our dynamic **Helpdesk Team**
- Please see the attached job description for a more detailed list of the main responsibilities._
- Proactive, innovative, and eager to learn and develop.
- Demonstration of excellent organisational skills, even under pressure.
- Meticulous attention to detail.
- Ability to meet deadlines in a target-driven environment.
- Thrives both independently and collaboratively within a team.

Why Join Us?

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.