Customer Relationship Manager
3 days ago
My3Tech is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our IT department, you will be responsible for building and maintaining relationships with our business partners, ensuring successful delivery of IT services and products.
Key Responsibilities- Meet with and communicate directly with senior leadership to ensure alignment and successful delivery of IT services.
- Work closely with IT leadership to ensure the successful delivery of all products and services.
- Partner with business and Enterprise Architecture to identify business needs and develop a multi-year business capability roadmap.
- Build and maintain relationships with assigned business partners.
- Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations.
- Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
- Oversee the management of business partner expectations as related to IT engagement and service or product delivery.
- Manage escalations related to technology procurements, projects, and service delivery requests.
- Identify, champion, and communicate customer needs.
- Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
- Support continued compliance with client and VITA policies, standards, and guidelines.
- Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.
- Five years of experience working in Information Technology, including knowledge of SDLC Agile Methodology and Technology Procurements.
- Strong communication skills in writing, speaking, and presenting with leadership of all levels.
- Ability to listen, build rapport, and develop credibility as a strategic partner.
- Skilled at conflict negotiation and resolution; experience dealing with difficult customers.
- Ability to share ownership and drive results as a team.
- Ability to connect strategy to execution; strategic thinker.
- Experience in Product Line planning, development, and management.
- Understanding of client Organization Structure, including Districts and Central Office.
- BRMP Certification
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Customer Relationship Manager
1 day ago
Richmond, Greater London, United Kingdom My3Tech Full timeJob SummaryMy3Tech is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our IT department, you will be responsible for building and maintaining strong relationships with our business partners, ensuring seamless communication and collaboration.Key ResponsibilitiesRelationship Building: Foster positive and purposeful...
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Customer Relationship Manager
1 day ago
Richmond, Greater London, United Kingdom My3Tech Full timeJob SummaryMy3Tech is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our IT department, you will be responsible for building and maintaining strong relationships with our business partners, ensuring seamless communication and collaboration.Key ResponsibilitiesRelationship Building: Foster positive and purposeful...
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