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Customer Success Manager

2 months ago

Richmond, Greater London, United Kingdom Gumtree | Motors Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Gumtree | Motors. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and delivering exceptional customer service.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with our customers, understanding their needs and preferences, and providing tailored solutions to meet their requirements.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Team Management: Lead and manage a team of customer success professionals, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer experience and efficiency.
  • Reporting and Analysis: Analyze customer data and provide insights to inform business decisions and drive growth.
Requirements
  • Experience: Proven experience in customer-facing roles, preferably in the automotive industry.
  • Skills: Excellent communication and interpersonal skills, ability to build strong relationships with customers and colleagues, and a customer-centric approach.
  • Education: Bachelor's degree in a relevant field, such as business, marketing, or communications.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.