Digital Product Manager

4 weeks ago

Richmond, Greater London, United Kingdom Reed Exhibitions Full time

About the Role

We are seeking a highly skilled Digital Product Manager to join our team at Reed Exhibitions. As a Digital Product Manager, you will be responsible for delivering and continuously enhancing our digital products and experiences across our hosted buyer, VIP, and matchmaking platforms.

Your key responsibilities will include overseeing a portfolio of customer portals and data-driven networking tools, maximizing commercial return and elevating customer engagement and satisfaction. You will work closely with key stakeholders, including sales and marketing teams, to ensure the success of our digital products in driving revenue growth.

Additionally, you will have a deep understanding of customer behavior and data analytics to make informed decisions on product improvements and optimizations. This role requires strong project management skills, an innovative mindset, and a passion for delivering exceptional user experiences.

Key Individual Accountabilities

  • Manages the Hosted Buyer Technology team and their activities applying best practices and recommend processes for standardisation and managing the platforms efficiently
  • Manages the internal product roadmaps and idea collation process for the Hosted Buyer platform and associated technologies, working with external and internal platform providers to continuously improve the digital customer experience
  • Project Manages all development work and improvements to the platforms
  • Communicates best practices, new functionality and delivers training to staff and stakeholders
  • Manage 3rd party supplier relationships pertaining to the Hosted Buyer events
  • Identify and report bugs and issues to development teams and all issues are followed up to resolution
  • Manages the reporting capabilities ensuring they meet the needs of all stakeholders
  • Is the customer champion for users of the Hosted Buyer platforms

Key Shared Accountabilities

  • Employee NPS
  • Data Quality
  • Data Integration / Interoperability
  • Mobile App (Hosted Buyer Events)

Critical Skills/Knowledge

  • An excellent understanding of Web CMS, CRM Systems, Customer Portals and Ecommerce
  • Strong leadership skills, ability to build effective relationships and influence key stakeholders
  • Well versed in Product and Project Management methodologies
  • Highly organised; able to multi-task, prioritise tasks and meet deadlines
  • A strong understanding of data structures, governance and privacy
  • Ability to manipulate and analyse data and produce reports
  • Excellent customer service in a high-pressure environment

Education/Qualifications

  • Degree level (or equivalent experience)

Experience

  • Product Management/Digital Project Management Experience working on or with enterprise level platforms
  • Experience in developing and improving customer journeys
  • Experience in User Acceptance or Business Acceptance testing
  • A good working knowledge and ability to apply Waterfall and Agile project management techniques
  • Experience of managing external supplier relationships and holding them to account
  • Experience of working with Data, Data Integrations and a solid understanding of Data Governance and Data Quality

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Generous holiday allowance with the option to buy additional days
  • Health screening, eye care vouchers and private medical benefits
  • Wellbeing programs
  • Life assurance
  • Access to a competitive contributory pension scheme
  • Save As You Earn share option scheme
  • Travel Season ticket loan
  • Electric Vehicle Scheme
  • Optional Dental Insurance
  • Maternity, paternity and shared parental leave
  • Employee Assistance Programme
  • Access to emergency care for both the elderly and children
  • RECARES days, giving you time to support the charities and causes that matter to you
  • Access to employee resource groups with dedicated time to volunteer
  • Access to extensive learning and development resources
  • Access to employee discounts scheme via Perks at Work

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