Customer Service Move Coordinator

2 weeks ago

Richmond, Greater London, United Kingdom Red Recruit Full time
Customer Service Move Manager

We are currently working with a family-run business specializing in international removals. They are seeking a Customer Service Move Manager for their team based in Surrey.

As the Customer Service Move Manager, you will be the primary point of contact for customers, assisting them throughout their move, from booking to delivery.

You will handle any issues or complaints that arise, such as claims for lost or damaged items, building strong relationships, and ensuring customer expectations are met throughout the move process.

Key Responsibilities:

  • Oversee the logistics of each move, including packing, loading, transportation, and unloading, to ensure a smooth transition for the client.
  • Collect custom documents and ensure they are suitable for shipping.
  • Ensure customers are aware and understand their role with the move and any requirements.
  • Collaborate with the operations and admin teams regarding the move process, to ensure efficient and effective service delivery.
  • Maintain accurate and organized records, including contracts, invoices, and other relevant documents.

The successful Customer Service Move Manager will have previous experience working in a customer service-related position and ideally, a background working within the Removals industry, but this is not essential.

You will need to have excellent communication skills and a good manner.

We are a specialist recruitment agency for the Removals, Relocations, and Global Mobility industry, and we have vacancies at all levels within the industry. If you are interested in learning more about this role or know someone who fits the bill, please get in touch with us.

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