Senior Client Relationship Manager

2 months ago


Richmond, Greater London, United Kingdom Reed Exhibitions Limited Company Full time

Senior Client Relationship Manager at Reed Exhibitions Limited Company

As a Senior Client Relationship Manager at Reed Exhibitions Limited Company, you will be essential in enhancing sales and fostering robust connections with our premier clients for our exhibitions, Aircraft Interiors and World Travel Catering and Onboard Services. Your primary objective will be to comprehend our clients' distinct requirements and challenges, delivering tailored solutions that provide outstanding value. By focusing on value-driven sales, you will be pivotal in assisting our clients in achieving their business objectives through our exceptional events and innovative digital offerings. Furthermore, you will establish a benchmark of Sales Excellence within the sales team, guiding and influencing the organization while promoting a culture of best practices among your colleagues.

Key Responsibilities

  • Formulate and execute detailed sales strategies to exceed revenue goals across all income streams.
  • Conduct regular in-person visits to clients to nurture strong relationships and ensure client satisfaction.
  • Acquire a comprehensive understanding of key client needs and expectations.
  • Broaden relationships with existing clients by consistently providing solutions that align with their goals.
  • Guarantee timely delivery of appropriate products and services to clients.
  • Serve as the communication bridge between key clients and internal teams.
  • Address client issues swiftly to maintain trust.
  • Engage actively in generating new sales and fostering enduring relationships.
  • Deliver regular updates and forecast reports to stakeholders utilizing key account metrics.
  • Leverage leading market insights to illustrate the value of participating in events and increasing investment for clients.
  • Tailor product offerings to meet your client's specific objectives, including event participation, digital solutions, and sponsorship opportunities.
  • Remain informed about emerging trends and technologies to confidently represent Reed Exhibitions Limited Company at industry events.

Essential Skills/Knowledge/Attributes

  • Collaborative mindset and strong communication abilities for effective cross-functional teamwork and global collaboration.
  • Adherence to company policies and ethical business practices.
  • Team-oriented approach with a growth mindset and readiness to take calculated risks.
  • Experience in an international environment and building a wide network of influencers.
  • Flexibility and success in a dynamic sales landscape.
  • Exceptional communication and presentation skills with high emotional intelligence.
  • Demonstrated sales and management success, particularly within the aerospace sector.

Benefits

  • Generous vacation allowance and additional days purchase option.
  • Health assessments, eye care vouchers, and private medical benefits.
  • Well-being initiatives and life assurance.
  • Competitive pension plan and share option scheme.
  • Travel season ticket loan and Electric Vehicle Scheme.
  • Dental insurance option and parental leave benefits.
  • Employee Assistance Programme and charity support days.
  • Extensive learning and development resources.
  • Employee discounts scheme and volunteering opportunities.

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