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IT Relationship Manager

2 months ago

Richmond, Greater London, United Kingdom Nukasani Group Full time
Job Title: IT Relationship Manager

Job Summary:

We are seeking a highly skilled IT Relationship Manager to join our team at Nukasani Group. As an IT Relationship Manager, you will be responsible for building and maintaining strong relationships with our business partners, ensuring seamless delivery of IT services and products.

Key Responsibilities:

  • Meet with and communicate directly with Agency leadership on a routine basis.
  • Work closely with IT leadership to ensure successful and continuous delivery of all products and services.
  • Partner with Districts to act as a point of focus/resource for IT management escalations and coordination.
  • Develop and maintain a multi-year business capability roadmap with business and Enterprise Architecture.
  • Build and maintain relationships with assigned business partners.
  • Interface with project managers, service, and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Oversee the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Manage escalations related to technology procurements, projects, and service delivery requests.
  • Identify, champion, and communicate customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Requirements:

  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.
  • Experience working in Information Technology, including knowledge of SDLC Agile Methodology, Technology Procurements.
  • Strong communication skills in writing, speaking, and presenting with leadership of all levels.
  • Ability to listen, build rapport, and develop credibility as a strategic partner.
  • Skilled at conflict negotiation and resolution; experience dealing with difficult customers.
  • Ability to share ownership and drive results as a team.
  • Ability to connect strategy to execution; strategic thinker.
  • Experience in Product Line planning, development, and management.
  • Understanding of VDOT's Organization Structure, including Districts and Central Office.

Preferred Qualifications:

  • BRMP Certification.