Senior Contact Centre Supervisor

23 hours ago


London, Greater London, United Kingdom Essential Employment Full time

Eager professionals are invited to apply for the Senior Contact Centre Supervisor position at Essential Employment.

As a key member of the team, you will play a vital role in maintaining exceptional standards of customer service in our Contact Centre and Customer Service Centre in London.

The estimated annual salary for this role is £29,560, based on a 37-hour week at £29.56 per hour.

Your key responsibilities will include:

  • Coordinating day-to-day operations of the Contact Centre and Customer Service Centre
  • Supervising a team of customer service representatives
  • Implementing effective processes to improve customer satisfaction and productivity
  • Maintaining accurate records and reports

To succeed in this role, you will need excellent communication and leadership skills, as well as experience in a similar environment.



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