Maintenance Operations Manager

4 weeks ago


Crawley, West Sussex, United Kingdom Wates Group Full time

The Role

We are seeking a skilled Maintenance Operations Manager to join our Wates Group team within our Responsive Maintenance division. You will be working out of our Crawley office, delivering reactive and some planned maintenance to our residents.

Key Responsibilities

  • Manage the responsive repairs function to ensure consistent performance against targets.
  • Represent Wates Group at client and resident performance meetings as requested by the Operations Manager.
  • Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs.
  • Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
  • Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service.

Requirements

You must have a full UK driving licence and be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.

About Wates Group

Wates Group is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

Wates Group has received numerous awards, including the BEST PROJECT Inside Housing Development Awards, WINNER 2022 Construction News Awards, GOLD AWARD Investors in People 2022, and GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards.



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