Housekeeping Supervisor
4 weeks ago
We are seeking a dedicated Housekeeping Supervisor to join our team at Bloc Hotel Operations Ltd - Gatwick. As a key member of our housekeeping team, you will be responsible for overseeing the cleaning and maintenance of our guest rooms and public areas to the highest standards.
Key Responsibilities
- Lead and motivate your team to achieve exceptional cleanliness and presentation standards in all guest rooms and public areas.
- Train and develop Room Attendants and House Porters in cleaning and maintenance tasks to ensure they have the skills and knowledge to excel in their roles.
- Identify and report any maintenance and IT issues promptly to ensure minimal disruption to our guests.
- Work closely with your team to improve productivity and efficiency in room cleaning, ensuring that all tasks are completed to the highest standards.
- Ensure that guest rooms are stocked and maintained to the required standard, including linens, equipment, and toiletries.
- Maintain the security of guest belongings and ensure that all rooms and public areas are secure.
- Conduct regular and accurate stock checks of linens, equipment, and toiletries to ensure that we have sufficient supplies.
- Develop and maintain positive relationships with all guests, colleagues, and visitors, providing exceptional customer service at all times.
About You
- You will be a dedicated and detail-oriented individual who takes pride in your work and is passionate about delivering exceptional results.
- You will be an inclusive and welcoming person who is able to work effectively with people from diverse backgrounds.
- You will be a strong team player who is able to work under pressure and meet deadlines.
- Previous experience of working in a similarly physically demanding role is desirable, but not essential.
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