Night Operations Manager

1 week ago


Crawley, West Sussex, United Kingdom Bloc Hotel Operations Ltd - Gatwick Full time

Hotel Night Manager Position

At Bloc Hotel Operations Ltd - Gatwick, we are seeking a highly skilled and experienced Night Manager to join our team.

About us

We strive to provide exceptional service and attention to detail, creating a unique hotel experience for our guests.

About the role

As a Night Manager, you will be responsible for overseeing the night shift team, ensuring the department is staffed according to business needs, and maintaining high levels of team training and customer service.

You will be expected to handle multiple tasks simultaneously, responding to dynamic priorities and addressing guest queries and issues.

Responsibilities

  1. Ensure the customer experience is second to none, addressing any complaints or grievances and informing the Reception Manager of actions taken.
  2. Oversee the completion of night auditing, maintaining attention to detail and adhering to company policy.
  3. Balance and bank cash, prepare and generate reports for the Cluster General Manager and Reception Manager.
  4. Maintain hotel security and the safety of guests during the night shift.
  5. Manage and maintain administration of all reservations during the night shift.
  6. Lead the night team, conducting regular spot checks and 'on the job training' to agreed standards.
  7. Conduct regular job chats, leading the on-going recruitment, training, and development of the night team.
  8. Assist in the administration of the night team, including rotas, time sheets, and monitoring staff timekeeping.
  9. Attend all relevant briefing and training sessions, promoting Health and Safety matters.

About you

We are looking for a candidate with previous experience in a customer-facing night role, managing or supervising a team, and a positive 'can do' attitude.

You will have excellent problem-solving skills, be dedicated to detail, and able to handle multiple tasks simultaneously.

What's in it for you?

  • Competitive salary
  • Paid day off on your birthday
  • Two paid days off on your BIG birthdays
  • Enhanced holiday allowance
  • Employee Assistance Programme
  • Hotel Employee Rate global discount scheme
  • Complimentary hotel accommodation allocation group wide
  • Generous Friends & Family rates group wide
  • Stocked canteen
  • Internal progression opportunities
  • Subsidised parking
  • 25% Discounted bus or train travel to/from your home station
  • Refer a friend incentive
  • At least four team social events per year


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