Night Manager
4 weeks ago
About the Role
We are seeking a highly motivated and organized Night Manager to join our team at Bloc Hotel Operations Ltd - Gatwick. As a Night Manager, you will be responsible for ensuring the department is staffed in accordance with the needs of the business and maintaining the highest levels of team training, auditing, and customer service.
Key Responsibilities
- Be the main principle contact for all guests and ensure the customer experience is second to none.
- Uphold the highest level of attention to detail when overseeing the completion of the night auditing process.
- Balance and bank cash in accordance with the Company Policy.
- Prepare and generate reports for the Cluster General Manager, Reception Manager, and other Senior Members of the Bloc Team.
- Maintain the security of the hotel during the night and be responsible for the safety of the hotel guests.
- Manage and maintain administration of all reservations during the night shift.
- Lead in the on-going recruitment, training, and development of the nights team.
- Assist in the administration of the night team including rotas, time sheets, month end, monitoring the staff timekeeping on a daily basis.
- Attend all relevant briefing and training sessions.
About You
We're looking for someone who lives and breathes customer service and thrives on going above and beyond. You'll also have;
- Previous experience in a customer facing night role.
- Previous experience managing or supervising a team.
- Able to work a variety of weekdays and weekends.
- Dedicated to detail with an ability to handle multiple tasks at once.
- A positive 'can do' attitude with excellent problem-solving skills.
- Inclusive and collaborative, sharing responsibility and accountability for success.
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