Night Operations Manager

4 weeks ago


Crawley, West Sussex, United Kingdom Bloc Hotel Operations Ltd - Gatwick Full time

Hotel Night Manager Position

About Bloc Hotel Operations Ltd - Gatwick

We are seeking a highly motivated and experienced Night Manager to join our team at Bloc Hotel Operations Ltd - Gatwick. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional customer service, and maintaining the highest standards of quality and safety.

Key Responsibilities

  • Ensure the hotel is staffed in accordance with the needs of the business and maintain the highest levels of team training, auditing, and customer service.
  • Manage and maintain administration of all reservations during the night shift.
  • Conduct regular job chats for the night team in accordance with the company's set policies and procedures.
  • Lead in the on-going recruitment, training, and development of the night team.
  • Assist in the administration of the night team, including rotas, time sheets, and month-end reporting.

Requirements

  • Previous experience in a customer-facing night role.
  • Previous experience managing or supervising a team.
  • Able to work a variety of weekdays and weekends.
  • Dedicated to detail with an ability to handle multiple tasks at once.
  • A positive 'can-do' attitude with excellent problem-solving skills.

What We Offer

  • Competitive salary.
  • Paid day off on your birthday.
  • Two paid days off on your BIG birthdays.
  • Enhanced holiday allowance starting from 31 days, increasing to 33 days and 35 days including Bank Holidays.
  • Employee Assistance Programme, with 24/7 confidential helpline and up to four free structured counselling sessions.
  • Hotel Employee Rate global discount scheme.
  • Complimentary hotel accommodation allocation group-wide.
  • Generous Friends & Family rates group-wide.
  • Stocked canteen.
  • Internal progression opportunities.
  • Subsidised parking.
  • 25% Discounted bus or train travel to/from your home station.
  • Refer a friend incentive.
  • At least four team social events per year.


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