Responsive Maintenance Manager

1 week ago


Crawley, West Sussex, United Kingdom Wates Full time

We are seeking a skilled Responsive Maintenance Manager to lead our team within the Responsive Maintenance division at Wates. Based in Crawley, you will be responsible for delivering high-quality reactive and planned maintenance services to our residents.

Key responsibilities include:

  • Managing work scheduling in accordance with company procedures, standards, and SLAs to ensure a high-quality service.
  • Representing Wates at client and resident performance meetings as requested by the Operations Manager.
  • Overseeing the responsive repairs function to ensure consistent performance against targets.
  • Effectively managing material costs and ensuring all team members follow correct processes and procedures.
  • Monitoring the quality of work through inspection, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Leading, managing, and contributing to the development of your team, determining optimum employment levels to meet service requirements.

You must have a full UK driving licence and excellent communication skills, with the ability to problem-solve, multitask, and work to tight deadlines. Prior responsive maintenance experience is essential, and a minimum SSSTS qualification is required.



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