Responsive Maintenance Supervisor

2 weeks ago

Crawley, West Sussex, United Kingdom Wates Full time
Responsive Repairs Supervisor Opportunity

We are seeking a skilled and experienced Responsive Repairs Supervisor to join our Wates team within our Responsive Maintenance division. This role will be based out of our Crawley office, where you will be responsible for delivering reactive and planned maintenance to our residents.

Key Responsibilities:
  • Manage the scheduling of work to ensure high-quality service delivery in accordance with company procedures, standards, and service level agreements.
  • Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Oversee the responsive repairs function to ensure consistent performance against targets.
  • Effectively manage material costs and ensure that all processes and procedures are followed correctly.
  • Monitor the quality of work through inspection, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Lead, manage, and contribute to the development of your team, determining optimum employment levels to meet service provision requirements.

A full UK driving licence is required for this role. To be successful, you must be an excellent communicator with the ability to problem-solve, multitask, and work to tight deadlines. Prior responsive maintenance experience is essential, and a minimum SSSTS qualification is required.

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