Maintenance Operations Manager

1 week ago

Crawley, West Sussex, United Kingdom Wates Group Full time

The Role

We are seeking a skilled Maintenance Operations Manager to join our Wates Group team within our Responsive Maintenance division. As a key member of our team, you will be responsible for delivering high-quality maintenance services to our residents.

Key Responsibilities

  • Manage the scheduling of maintenance work to ensure high-quality service delivery in accordance with company procedures, standards, and SLAs.
  • Represent Wates Group at client and resident performance meetings as requested by the Operations Manager.
  • Lead the responsive repairs function to ensure consistent performance against targets.
  • Effectively manage material costs and ensure that all team members are following correct processes and procedures.
  • Monitor the quality of work through inspection, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Lead, manage, and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service.

Requirements

You must have a full UK driving licence and excellent communication skills. Prior responsive maintenance experience is crucial to the role, and you must also have your SSSTS qualification as a minimum.

About Wates Group

Wates Group is one of the UK's leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

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