Resolution Focused Customer Service Professional
3 days ago
About the Role:
We are seeking an experienced Complaints Investigator to join our team in London. In this role, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.
This is a challenging and rewarding role that requires strong communication, organisational, and problem-solving skills. You will work closely with our team to deliver high-quality responses that meet regulatory standards and provide excellent customer service.
Your key responsibilities will include:
- Taking ownership of complaints from start to finish and conducting thorough investigations.
- Providing expert guidance to facilitate swift resolutions and delivering high-quality responses.
- Working collaboratively with the team to ensure fair and impartial complaint resolutions.
- Maintaining accurate and detailed records of all interactions and updates related to complaints in the CRM system.
What We Offer:
- An estimated salary of £32,000-£42,000 per annum, depending on experience.
- A competitive remuneration package with opportunities for career growth and development.
- A dynamic and supportive work environment with a focus on teamwork and collaboration.
Requirements:
- Proven experience in complaints handling, customer service, or a similar role.
- Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.
- Exceptional organisational skills and the ability to manage multiple cases simultaneously.
- Empathy and a customer-focused approach, with a commitment to understanding and addressing customer concerns.
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