Cybersecurity Professional, Focused Services
17 hours ago
We are seeking a highly motivated and customer-focused Cybersecurity Professional to join our team. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, answering incoming support inquiries, and managing escalations within defined service level agreements.
Job DescriptionYour career at Palo Alto Networks will involve working with our technical account managers to personalize our customer's experience. You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks.
- Provide Technical Support: Respond to user-reported issues in adherence to established Service Level Agreements
- Triage Customer Issues: Triage customer-reported issues and respond to them via ticketing system, phone, or remote sessions
- Advanced Troubleshooting: Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Requirements
- Previous Experience: 4+ years of experience as a Support Engineer
- Required Skills: Previous experience with Endpoint Security software, SIEM experience, EDR tools, strong communication and customer service skills, and basic networking knowledge
Compensation
The estimated salary for this position is between $120,000 - $160,000 per year, depending on qualifications, experience, and work location.
About Us
Palo Alto Networks is an equal opportunity employer committed to diversity and inclusion. We celebrate diverse teams innovating together to shape the future of cybersecurity.
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