Resident Focused Service Officer

4 weeks ago


London, Greater London, United Kingdom Southwark Council Full time
About the Role

We are seeking a highly skilled Resident Focused Service Officer to join our Housing Department. The successful candidate will be responsible for delivering a high-quality complaints service, investigating and resolving stage one complaints across the Housing Department.

The ideal candidate will have significant experience dealing with a range of complex complaints, with the ability to identify and implement suitable resolutions. A deep understanding of statutory requirements and relevant legislation, including the Housing Ombudsman's Complaints Handling Code and the Social Housing Regulation Bill, is also essential.

This role offers a unique opportunity to make a real difference to the community by supporting the delivery of a resident-focused service. If you are passionate about providing excellent customer service and have a strong commitment to fairness and transparency, we encourage you to apply.



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