Customer Experience Resolution Specialist
4 weeks ago
Quilter, a leading wealth management firm with over 250 years of experience, is seeking a highly organised and proactive Customer Experience Resolution Specialist to join its team in London.
This permanent position offers an exciting opportunity to work in a fast-paced environment, investigating and resolving regulated complaints and internal reviews in a fair and impartial manner. You will be required to adhere to strict timescales and maintain professional relationships with customers and stakeholders.
Key Responsibilities:
• Investigate and resolve all regulated complaints and internal reviews in a timely and efficient manner
• Maintain accurate records and reports on complaint resolutions
• Collaborate with colleagues and stakeholders to ensure effective communication and resolution
The ideal candidate will have previous experience in a complaints or remediation environment, excellent organisational skills, and the ability to manage multiple tasks and responsibilities. Strong IT skills, including proficiency in Microsoft packages, are also essential.
We offer a competitive salary of £35,000-£45,000 per annum, depending on experience, plus a range of benefits including holiday entitlement, pension scheme, private medical insurance, and life assurance.
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Senior Family Law Specialist
3 weeks ago
London, Greater London, United Kingdom Resolution Full timeAbout the RoleWe are seeking a highly experienced Senior Family Law Specialist to join our team at Resolution in Islington, North London.As a key member of our private family department, you will be working with clients who require expert guidance on divorce and finance, separation, cohabitation, and private children law.With a strong background in private...
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Customer Experience Specialist
3 weeks ago
London, Greater London, United Kingdom Marks and Spencer Full timeMarks and Spencer is seeking a Customer Experience Specialist to join their team. As a Customer Experience Specialist, you will be responsible for ensuring that customers have an exceptional shopping experience and that our stores meet the highest standards of quality and service.The estimated salary for this role is £24,000 - £27,000 per year, depending...
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Claims Resolution Specialist
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London, Greater London, United Kingdom The Graduate Recruitment Specialist Ltd. Web Full timeJob Title: Claims Resolution SpecialistAbout the Role:We are seeking a highly organized and personable Claims Resolution Specialist to join our Intervention team. As a key member of our team, you will be responsible for tracking cases to completion and providing exceptional customer service.The successful candidate will have a degree in law, business or...
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Financial Director for NHS Resolution
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London, Greater London, United Kingdom NHS Resolution Full timeAbout the RoleWe are seeking an experienced Financial Director to join our team at NHS Resolution. As a key member of the executive board, you will provide strategic financial leadership and operational management, ensuring the organisation operates efficiently and effectively.Job DescriptionThe successful candidate will have extensive experience in...
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Tax Dispute Resolution Specialist
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London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full timeTax Dispute Resolution ExpertiseThis top-tier law firm is seeking two tax dispute resolution specialists to join their esteemed tax litigation department. The ideal candidates will have a proven track record of success in resolving complex tax disputes and a strong understanding of tax law and regulations.The successful candidates will be responsible for...
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Expert ServiceNow Customer Experience Architect
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Family Law Specialist
3 weeks ago
London, Greater London, United Kingdom Resolution Full timeJob SummaryA dynamic and challenging role has become available at Resolution, a leading specialist family law firm based in Chancery Lane, London.This position presents an excellent opportunity for a dedicated individual to work alongside experienced lawyers and support the delivery of exceptional client service. We are seeking a highly motivated and...
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Senior Data Insights Specialist
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London, Greater London, United Kingdom Resolution Full timeJob Title:Senior Data Insights SpecialistAbout Us:We are Resolution, a dynamic team seeking an experienced data analyst to drive business growth through data-driven insights.Role Overview:This is an exciting opportunity to extend your career as a Senior Data Insights Specialist in our company. As part of our team, you will play a crucial role in supporting...
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Luxury Customer Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Tiffany & Co. Full timeTiffany & Co., a symbol of excellence, seeks a dedicated Luxury Customer Experience Specialist to join our flagship store at Old Bond Street. As an Aftercare Advisor, you will provide exceptional client service, ensuring pre and post-sales needs are fully satisfied.Key responsibilities include meeting with clients face-to-face and over the phone, responding...
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Customer Experience Specialist
4 weeks ago
London, Greater London, United Kingdom Burberry Limited Full timeRole OverviewThe Customer Experience Specialist will be responsible for delivering exceptional customer experiences across Burberry's aftercare services, managing end-to-end customer enquiries and cases in a face-to-face setting, via phone, email, and messaging. This role is an ideal opportunity to join a purpose-driven brand that values creativity and...
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Customer Experience Specialist
3 weeks ago
London, Greater London, United Kingdom Harper Full timeAbout HarperWe partner with luxury and premium fashion brands to deliver innovative Try Before You Buy services to their customers.The RoleAs a Customer Experience Specialist at Harper, you will be responsible for delivering exceptional customer service across various channels, ensuring swift and positive resolutions to inquiries and...
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Law Firm Support Team Member
3 weeks ago
London, Greater London, United Kingdom Resolution Full timeAbout the FirmResolution is a well-established and respected specialist family law firm in Chancery Lane, London.We pride ourselves on providing expert advice and support to high net worth individuals navigating complex family law issues, including financial and children-related disputes, domestic violence injunctions, and more.Why Join Us?We offer a range...
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Claims Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Allianz Full timeCompany Overview: Allianz Partners is a leading provider of insurance and assistance solutions. We care for our customers and employees, providing a supportive environment for growth and development.Salary: £34,566 per annum, paid bi-weeklyJob Description:We are seeking an experienced Claims Resolution Specialist to join our team in Croydon. As a Claims...
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Dispute Resolution Coordinator
7 days ago
London, Greater London, United Kingdom The Graduate Recruitment Specialist Ltd. Web Full timeThe Graduate Recruitment Specialist Ltd. Web is seeking an experienced Insurance Settlement Specialist to join our team. In this role, you will be responsible for negotiating claims and providing exceptional customer service. With a salary range of £35,000 - £45,000 per annum, this is an excellent opportunity for career advancement and professional...
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Property Dispute Resolution Lawyer
3 weeks ago
London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full timeWe are seeking an experienced Property Dispute Resolution Lawyer to join our team at Hays Specialist Recruitment Limited. As a Property Dispute Resolution Lawyer, you will play a key role in resolving disputes related to property ownership, boundaries, and usage.About the RoleWe are looking for a skilled lawyer with 3+ years of experience in property dispute...
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Dispute Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom The Emerald Group Full timeDispute Resolution Specialist:We are looking for an experienced Dispute Resolution Specialist to join our team. As a key member of our Lloyd's Syndicate and Group entities, you will play a vital role in supporting our dispute resolution activities.Responsibilities include:Supporting the delivery of major model changes to Lloyd's resulting from M&A...
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Customer Service Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeJob OpportunityWe are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Customer Service Resolution Specialist, on a 4-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.Salary: £21.98 - £29.31 per hourKey ResponsibilitiesSupport the Council to...
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Claims Resolution Specialist
3 weeks ago
London, Greater London, United Kingdom AXA XL Full timeAXA XL is seeking an experienced Claims Resolution Specialist to join our team in the UK & Lloyds. As a key member of our Professional Lines team, you will play a critical role in managing and resolving complex claims for our customers.The successful candidate will have knowledge of Professional Indemnity/Financial Lines business claims and be able to...
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Luxury Customer Experience Specialist
4 weeks ago
London, Greater London, United Kingdom Burberry Limited Full timeJob OverviewWe are seeking an exceptional individual to join our team as a Luxury Customer Experience Specialist, responsible for delivering world-class service to our valued customers.Key ResponsibilitiesDeliver personalized customer experiences through exceptional communication and problem-solving skills.Manage end-to-end customer enquiries and cases,...
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Customer Experience Liaison
3 weeks ago
London, Greater London, United Kingdom Octavia Full timeWe are seeking a Customer Experience Liaison to join our Contact Centre Team. As the first point of contact for customers, you will provide timely, accurate and positive responses to their inquiries, achieving high levels of customer satisfaction.The key deliverables of this role include:Providing clear and accurate diagnosis of issues, advice and...