Customer Experience Resolution Specialist

4 weeks ago


London, Greater London, United Kingdom Quilter Full time
About the Role
Quilter, a leading wealth management firm with over 250 years of experience, is seeking a highly organised and proactive Customer Experience Resolution Specialist to join its team in London.

This permanent position offers an exciting opportunity to work in a fast-paced environment, investigating and resolving regulated complaints and internal reviews in a fair and impartial manner. You will be required to adhere to strict timescales and maintain professional relationships with customers and stakeholders.

Key Responsibilities:
• Investigate and resolve all regulated complaints and internal reviews in a timely and efficient manner
• Maintain accurate records and reports on complaint resolutions
• Collaborate with colleagues and stakeholders to ensure effective communication and resolution

The ideal candidate will have previous experience in a complaints or remediation environment, excellent organisational skills, and the ability to manage multiple tasks and responsibilities. Strong IT skills, including proficiency in Microsoft packages, are also essential.

We offer a competitive salary of £35,000-£45,000 per annum, depending on experience, plus a range of benefits including holiday entitlement, pension scheme, private medical insurance, and life assurance.

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