Customer Service Resolution Expert

1 day ago


London, Greater London, United Kingdom NEWLON HOUSING TRUST Full time

£37,868 per annum, circa £18.73 per hour

Newlon Housing Trust seeks an experienced Customer Service Resolution Expert to join its team in Tottenham Hale.

This role involves delivering exceptional customer service, resolving complaints and queries related to tenancy agreements and breaches.

You will work closely with colleagues, solicitors, and customers to identify solutions that meet their needs and resolve disputes in a fair and efficient manner.

As a subject matter expert, you will advise on policy and procedure updates to prevent tenancy breaches and contribute to the development of new initiatives to improve customer satisfaction.

This is a unique opportunity to make a real difference in the lives of our customers, providing them with expert guidance and support throughout the process.

Benefits include 27 days' annual leave, a generous pension scheme, and opportunities for professional development and growth.



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