Customer Service Expert
5 days ago
Located in the outskirts of Hove, our client offers free employee parking and a dog-friendly office.
Salary & Benefits:- Estimated Annual Salary: £25,500 - £26,500, including team bonus
- Bonus & Incentives: Bonus scheme, paid training, well-being support
- Enhanced Benefits: Hybrid working, dog-friendly office, employee product discounts
- Long-term Rewards: Increased holiday entitlement with long service
We're a dynamic company based in CV-Library, dedicated to providing top-notch customer experiences. Our team is passionate about delivering exceptional service and ensuring our customers feel valued and supported.
Key Responsibilities:- Demonstrate top-tier customer service by promptly resolving inquiries and issues
- Take ownership of customer requests, ensuring timely and accurate resolutions
- Build strong relationships with customers, providing tailored support and expert guidance
- Utilise your product knowledge to offer advice and elevate the customer experience
- Identify opportunities to improve processes, enhancing service and efficiency
- Collaborate with internal teams to resolve complex issues, ensuring seamless service
- Stay updated on product developments and industry trends through internal training
- Maintain accurate documentation of customer interactions and resolutions
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