Complex Problem Resolution Expert

2 days ago


London, Greater London, United Kingdom Premier Group Recruitment Full time
Job Title: Complex Problem Resolution Expert

Premier Group Recruitment is seeking a highly skilled Complex Problem Resolution Expert to join their team in the City of London. This role offers an estimated salary of £55,000 - £70,000 per annum and provides an exciting opportunity to develop your skills and expertise in a dynamic and growing organization.

The ideal candidate will have extensive experience with Microsoft technologies, including Microsoft 365 (E3, E5, EMS), Azure IaaS, and core Microsoft services such as Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, and Autopilot. They will also possess advanced troubleshooting skills, with a strong focus on resolving complex technical problems efficiently and effectively.

As a key member of the support team, your key responsibilities will include:
  1. Providing expert-level technical support to customers for complex and challenging tickets;
  2. Developing and implementing effective solutions to resolve complex technical problems;
  3. Collaborating with the first line support team to ensure seamless handovers and efficient resolution of issues;
  4. Maintaining accurate records of incidents and service requests.


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