Customer Success Lead

6 days ago


London, Greater London, United Kingdom Pendo Full time

Pendo is looking for a highly skilled Revenue Growth Manager to join their EMEA Account Management team. In this role, you will drive business performance by focusing on customer retention and growth.

A key aspect of this position is managing customer relationships, developing growth and renewal strategies, and executing plans to increase penetration in your book of business. You will also be responsible for autonomously managing your book of commercial customers, working cross-functionally to develop growth and renewal strategy, and building and managing your opportunity pipeline.

  • You will research customer contracts and purchasing history to build timely, accurate quotes for renewals within your book of business.
  • You will develop deep expertise and understanding of Pendo's products, upselling options, GTM strategy, and standards for pricing and negotiation of expansions and renewals.
  • You will attain quarterly targets for bookings in your book of business, on-time renewals, and overall critical renewal and expansion metrics.

Requirements:

  • 2+ years experience in a Renewal Specialist position or similar/related function.
  • Proven track record in technology sales in a subscription model environment.
  • Strong negotiation skills and ability to discuss and close multi-year deals.

Benefits:

  • $80,000 - $110,000 per year salary
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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