Software Organisation Leader
3 weeks ago
We are seeking a skilled IT Support Team Manager to join our team at REED Specialist Recruitment, partnering with a prominent Software Organisation in Belfast/Hybrid. This is an excellent opportunity for a motivated individual to lead the support team, deliver high-quality service to customers, and drive technical innovation.
About the JobAs an IT Support Team Manager, you will be responsible for handling customer support calls, resolving complex technical issues, and overseeing the daily running of the support team. You will also assist with the delivery of GETGOT and Hark configurations under the guidance of the operations team.
Key Responsibilities:
- Handling customer support calls and resolving complex technical issues
- Overseeing the daily running of the support team
- Assisting with the delivery of GETGOT and Hark configurations under the guidance of the operations team
Requirements:
- Minimum of 2 years experience in a technical support role
- Knowledge of databases
- Experience with working on servers
- Experience with AWS
- Experience in a team leader role
- Experience with a ticketing system
- Experience in a software organisation
What We Offer:
- A competitive salary of £27,000 - £35,000 depending on experience
- The opportunity to work with a leading software organisation in Belfast/Hybrid
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