Technical Support Team Lead

1 week ago


Downpatrick, United Kingdom REED Specialist Recruitment Full time

Job Overview

We are seeking a Technical Support Team Lead to join our team in Belfast. This is an exciting opportunity for a dedicated individual to lead the support team and provide technical support on our products.

Responsibilities

  • Handle customer support calls, including successful resolution of standard application issues and thorough technical analysis of non-standard support issues.
  • Oversee the daily running of the support team and be a point of escalation for the team.
  • Assist with the delivery of GETGOT and Hark configurations under the guidance of the operations team.
  • Deliver bespoke development projects under the guidance of the software development team.
  • Maintain interfaces and assist with quality assurance function on all company products.
  • Monitor the support team's progress and development.

Requirements

  • Minimum of 2 years experience in a technical support role.
  • Knowledge of Databases.
  • Experience with working on servers.
  • Experience with AWS.
  • Team leader role experience.
  • Ticketing system experience.
  • Software organisation experience.

Salary

The salary for this position is estimated to be around £30,000 based on location and industry standards.



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