Technical Support Team Lead
1 week ago
Job Overview
We are seeking a Technical Support Team Lead to join our team in Belfast. This is an exciting opportunity for a dedicated individual to lead the support team and provide technical support on our products.
Responsibilities
- Handle customer support calls, including successful resolution of standard application issues and thorough technical analysis of non-standard support issues.
- Oversee the daily running of the support team and be a point of escalation for the team.
- Assist with the delivery of GETGOT and Hark configurations under the guidance of the operations team.
- Deliver bespoke development projects under the guidance of the software development team.
- Maintain interfaces and assist with quality assurance function on all company products.
- Monitor the support team's progress and development.
Requirements
- Minimum of 2 years experience in a technical support role.
- Knowledge of Databases.
- Experience with working on servers.
- Experience with AWS.
- Team leader role experience.
- Ticketing system experience.
- Software organisation experience.
Salary
The salary for this position is estimated to be around £30,000 based on location and industry standards.
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