Software Support Team Lead
2 days ago
Job Summary:
We are seeking a skilled Technical Support Team Lead to join our Software Organisation in Belfast/Hybrid. As a key member of our support team, you will provide technical guidance and support to our customers, ensuring seamless resolution of application issues.
The successful candidate will have a minimum of 2 years' experience in a technical support role, with knowledge of databases, servers, and AWS. Experience working with ticketing systems and leading teams is essential.
Key Responsibilities:
- Handle customer support calls and resolve standard application issues
- Oversee the daily running of the support team and escalate complex issues
- Deliver bespoke development projects under the guidance of the software development team
- Configure and maintain interfaces
- Provide assistance to the quality assurance function on company products (Application Testing)
Benefits:
- A competitive salary of £27,000 to £35,000 depending on experience
- Opportunity to work with a growing organisation
- Fully trained on the support function and product configuration
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