Senior Software Support Specialist

2 weeks ago


Downpatrick, United Kingdom REED Specialist Recruitment Full time

About the Role

We are seeking a Senior Software Support Specialist to join our team in Belfast. The ideal candidate will have a minimum of 2 years experience in a technical support role and knowledge of databases, server management, and AWS.

Key Responsibilities

  • Provide technical support on our products via phone, email, or in-person.
  • Work closely with the software development team to deliver bespoke development projects.
  • Maintain and configure interfaces.
  • Support the quality assurance function on all company products.

Requirements

  • Minimum of 2 years experience in a technical support role.
  • Knowledge of Databases.
  • Experience with working on servers.
  • Experience with AWS.
  • Team leader role experience.
  • Ticketing system experience.
  • Software organisation experience.

Benefits

This role offers a competitive salary, opportunities for professional growth, and a chance to work with a leading software organisation in Belfast.



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