Software Support Team Lead

16 hours ago


Downpatrick, United Kingdom REED Specialist Recruitment Full time
Job Description
REED Specialist Recruitment is partnering with a software organisation to find a Technical Support Team Lead. The role involves handling customer support calls, resolving standard application issues, and conducting thorough technical analysis of non-standard support issues. The successful candidate will be responsible for overseeing the daily running of the support team and escalating complex issues to the software development team. They will also assist with the delivery of bespoke development projects under the guidance of the operations team.

**Responsibilities:**
  • Handling customer support calls
  • Resolving standard application issues
  • Conducting technical analysis of non-standard support issues
  • Oversight of the support team
  • Escalation of complex issues

Requirements:
The ideal candidate will have a minimum of 2 years' experience in a technical support role, knowledge of databases, and experience working on servers. They should also have experience with AWS, a ticketing system, and a software organisation. Additionally, they will need to demonstrate excellent communication and leadership skills. The estimated salary for this role is £30,000-£35,000 depending on experience.

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