Technical Support Services Manager

3 weeks ago


Downpatrick, United Kingdom REED Specialist Recruitment Full time
Are you a tech-savvy individual looking for a challenging role as a Technical Support Team Lead? Look no further REED Specialist Recruitment is excited to partner with a Software Organisation in Belfast/Hybrid to find an exceptional candidate for this Full-time Permanent Job. The successful applicant will enjoy a competitive salary ranging from £27,000 to £35,000, depending on experience. In this role, you will be responsible for providing technical support to customers, troubleshooting complex issues, and collaborating with the software development team to resolve problems. You will also have the opportunity to lead a dynamic support team, ensuring seamless communication and efficient issue resolution. To excel in this position, you will need a solid understanding of databases, servers, AWS, and team leadership. If you are passionate about technology and committed to delivering exceptional customer service, this could be your dream job

Key Requirements:
• 2+ years of experience in a technical support role
• Strong knowledge of databases, servers, and AWS
• Proven team leadership skills
• Excellent communication and problem-solving abilities
• Ability to work collaboratively with cross-functional teams
• Strong commitment to delivering high-quality customer service

About the Role:
This is an exciting opportunity to join a leading Software Organisation in Belfast/Hybrid. As a Technical Support Team Lead, you will play a critical role in shaping the support team's success. You will be responsible for managing customer relationships, resolving complex technical issues, and driving process improvements. If you are a motivated and results-driven professional with a passion for technology, this could be the perfect fit for you.

Why Choose Us:
At REED Specialist Recruitment, we pride ourselves on providing a supportive and inclusive work environment that fosters growth and development. Our talented team is dedicated to helping candidates like you achieve their career goals. Join us today and take the first step towards a rewarding career as a Technical Support Team Lead

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