Customer Service Manager

3 weeks ago


Downpatrick, United Kingdom REED Specialist Recruitment Full time
Job Description: Customer Service Manager

We are seeking a highly skilled Customer Service Manager to join our team at REED Specialist Recruitment. The successful candidate will have a minimum of 2 years experience in a technical support role, with knowledge of databases, servers, and AWS. They will also have experience working in a team leader role and using ticketing systems. The ideal candidate will be able to handle customer support calls, resolve standard application issues, and perform thorough technical analysis of non-standard support issues. They will also oversee the daily running of the support team and assist with the delivery of bespoke development projects under the guidance of the software development team.

Key Skills:
  • Minimum of 2 years experience in a technical support role
  • Knowledge of databases, servers, and AWS
  • Experience working in a team leader role and using ticketing systems

Salary and Benefits:
  • Competitive salary: £30,000 - £35,000 per year
  • Opportunity to work with a growing organisation
  • Full training provided on support function and product configuration


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