IT Service Desk Manager

4 days ago


Milton Keynes, Milton Keynes, United Kingdom Ekco Full time
About Ekco

Easily one of the fastest-growing cloud solution providers in Europe, Ekco is transforming businesses by enabling them to progress along the path of cloud maturity. Our highly talented and supportive team manages transformation and drives better outcomes from clients' existing technology investments.

We specialise in taking businesses to the cloud and back, offering unparalleled customer satisfaction and operational efficiency. As a Technical Support Team Lead, you will be part of this dynamic team, working closely with other departments to ensure efficient resolution of complex issues.

Job Description:

  • Provide high-quality support to our customers, responding to their queries and resolving issues efficiently.
  • Lead, coach, and mentor a team of first and second line service desk engineers, providing guidance, training, and support.
  • Coordinate daily operations, assign tasks, and ensure proper ticket management and prioritisation.

Benefits:

  • Time off: 25 days leave + public holidays.
  • x1 day Birthday leave per year.
  • Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice.
  • Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing, and general advice.


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