CX Program Manager
1 week ago
We are seeking a highly skilled Customer Insights Manager to join our team at Harnham. As a key member of our organization, you will be responsible for driving customer experience improvements through data-driven insights.
You will work closely with our cross-functional teams to develop and implement strategies to improve customer experiences, using your analytical skills to identify areas for improvement.
Responsibilities:
- Developing and implementing customer experience strategies
- Conducting research to provide insights and analysis to support business optimization
- Analyzing data from Speech Analytics and VoC programs
- Defining customer-centric principles to guide the development of customer experiences
- Leading and hiring for a team of CX professionals
Requirements:
- Proven experience in delivering CX improvement initiatives
- Strong analytical and problem-solving skills, with experience working with large datasets
- Familiarity with customer-focused projects, such as VoC programs
- Experience managing change and leading high-performing teams
- Leadership experience, including mentoring and coaching
Estimated Salary: £72,500 - £82,500 per annum
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System Integration and CX Program Lead
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Regional CX Champion
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CX Transformation Specialist
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Regional CX Strategist
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CX Transformation Lead
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Digital Commerce CX Strategy Manager
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Genesys Cloud CX Developer
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Digital Commerce CX Strategist
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Digital Commerce CX Lead
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Technical Program Director
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Digital Commerce CX Performance Strategist
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London, Greater London, United Kingdom ManpowerGroup Full timeJob Title: Digital Commerce CX Performance LeadAbout the Role:The ManpowerGroup is seeking an exceptional Digital Commerce CX Performance Lead to drive continuous improvement in online Consumer Experience (CX) for our Global eCommerce platform. This role focuses on generating insights, monitoring performance changes, and fostering a data-driven approach to...
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Digital Commerce CX Strategy Lead
2 weeks ago
London, Greater London, United Kingdom ManpowerGroup Full timeJob Title: Digital Commerce CX Performance LeadLocation: LondonEstimated Salary: £60,000 - £80,000 per annum (dependent on experience)About the RoleThe Digital Commerce CX Performance Lead will drive continuous improvement in online Consumer Experience for our global eCommerce business. This role focuses on generating insights, monitoring performance...
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Incident Management Specialist
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Digital Commerce CX Performance Lead
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London, Greater London, United Kingdom Experis Full timeJob Title: Digital Commerce CX Performance LeadExperis is seeking a skilled Digital Commerce CX Performance Lead to drive continuous improvement in online Consumer Experience (CX) for our global eCommerce platforms.Estimated Salary: £80,000 - £100,000 per annumPurpose of the RoleThe successful candidate will focus on generating insights, monitoring...
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Emergency Response Training Manager
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Construction Project Manager
24 hours ago
London, Greater London, United Kingdom Program Manager, EMEAAPAC Full timeLondon Stansted Airport is a key gateway to the world, serving over 28 million passengers annually. As part of MAG, the largest UK-owned airport operator group, it supports approximately 11,600 on-site jobs and contributes around £7 billion to the economy.Job OverviewThe Construction Manager position at MAG involves overseeing construction activities to...
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Senior Construction Project Manager
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London, Greater London, United Kingdom Program Manager, EMEAAPAC Full timeLondon Stansted Airport is a significant gateway to the world, serving over 28 million passengers annually with flights to more than 190 global destinations. As part of MAG, the largest UK-owned airport operator group, it supports approximately 11,600 on-site jobs and contributes around £7 billion to the local economy.Job RoleThe Construction Manager...
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Global CX Product Management Director
7 days ago
London, Greater London, United Kingdom Brambles Full timeAbout BramblesBrambles is a pioneering logistics company operating globally, employing 11,000 people, and serving more than 55 countries.Our innovative share-and-reuse business model enables the efficient and sustainable movement of goods, making us the trusted partner for the world's biggest brands.Your OpportunityAs a Global CX Product Management Director,...
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Technical CX Architect
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London, Greater London, United Kingdom Eventus Solutions Group Full timeWe are seeking a skilled Technical CX Architect to join our team at Eventus Solutions Group. In this role, you will be responsible for designing and implementing complex contact center solutions that meet the needs of our clients.As a Technical CX Architect, you will have a strong understanding of software development and the CXone, Genesys Cloud or Amazon...
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CX Performance Manager
1 week ago
London, Greater London, United Kingdom Harnham Full timeJob OverviewHarnham's client is looking for a skilled CUSTOMER INSIGHTS MANAGER to take on a challenging role that involves developing a new function within the organization. As a key member of the team, you will be responsible for building and leading a team of CX professionals, working closely with stakeholders to deliver key initiatives and drive business...