Outpatient Coordinator

2 days ago


Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as an Outpatient Administrator. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.

Key Responsibilities
  • Manage patient appointments and schedules, ensuring timely and efficient processing of referrals and bookings.
  • Coordinate with clinical teams to ensure seamless communication and collaboration.
  • Maintain accurate and up-to-date patient records, adhering to confidentiality and data protection guidelines.
  • Provide exceptional customer service to patients, relatives, and staff, responding to queries and concerns in a professional and courteous manner.
  • Work collaboratively with the Outpatient Co-ordinator and designated team members to ensure effective management of patient flow and waiting lists.
  • Develop and maintain strong relationships with internal stakeholders, including clinical teams, managers, and administrative staff.
  • Stay up-to-date with Trust policies, procedures, and guidelines, ensuring compliance and adherence to standards.
  • Participate in training and development opportunities to enhance skills and knowledge, contributing to the growth and success of the team.
Person Specification

We are looking for an individual with:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines.
  • Proven experience in a customer-facing role, with a focus on delivering high-quality service and support.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Basic IT skills, with experience of using electronic patient administration systems and other relevant software.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing priorities.


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