Haematology Outpatient and Daycase General Administrator

3 days ago


Nottingham, Nottingham, United Kingdom Transformation Unit Full time
Job Overview

The Transformation Unit is seeking a highly organized and detail-oriented General Administrator to join our team in the Haematology Department. As a key member of our administrative team, you will be responsible for managing the day-to-day operations of the department, ensuring seamless communication with patients, clinicians, and other stakeholders.

Main Responsibilities
  1. Waiting List Management: Ensure timely and accurate management of patient waiting lists, coordinating admissions and bookings as needed.
  2. Patient Communication: Provide exceptional customer service to patients, responding to inquiries and concerns in a professional and empathetic manner.
  3. Record Keeping: Maintain accurate and up-to-date records of patient information, admissions, and outcomes, adhering to Trust Access Policy and Procedures.
  4. Team Collaboration: Work closely with clinicians, nursing staff, and other administrative teams to ensure seamless communication and coordination of patient care.
  5. Adherence to Policy: Ensure adherence to Trust Waiting List Policy, National, and Trust Targets for waiting times.
Requirements
  • GCSE Level or Equivalent: In Maths and English
  • Experience with Hospital Systems: Familiarity with MEDWAY NOTIS, Medical Office, and Bookwise
  • Communication and Relationship Skills: Ability to work effectively with patients, clinicians, and other stakeholders
  • Planning and Organisation: Ability to prioritize workload, use initiative, and work within prescribed deadlines


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